 Arpin America Glossary of Moving Terms
 Accessorial Services Term: Services other than transportation that are performed by an agent or the van operator (such as packing, unpacking, an extra pickup, a long carry, an elevator carry, etc.). Accessorial services are charged in addition to line-haul transportation charge.
Additional Transportation Charge: This regionally adjusted charge compensates the carrier for services performed in areas where the labor rates are higher than the national average. It also compensates the carrier for costs incurred due to traffic congestion and additional travel time.
Advanced Charges (3rd Party Service): Charges for services that are outsourced (or third party) companies by the agent or carrier at your request. For example, you may request shipping crates to be built to the proper dimensions for fragile high-value items such as paintings, mirrors, artwork, etc. A third-party company specialized in crating would be assigned to handle these items prior to shipment load. Pool table disassembly/reassembly is also handled by third-party companies to ensure proper handling and care.
Agent: An affiliated moving company authorized to act on behalf of a motor carrier (Paul Arpin Van Lines, United Van Lines, etc.). The affiliated moving company may serve as the booking agent, the origin agent, the hauling agent and/or the destination agent.
Auxiliary Shuttle: If the assigned tractor/trailer or van is unable to make a normal pickup/delivery because of physical constraints, and a second, smaller, vehicle is needed, this is considered Auxiliary Service (a shuttle). Examples of such physical constraints include a road or driveway that is too narrow, a bridge unable to support the weight of the van, or the inability to park the moving van within a reasonable distance of the pickup or the delivery residence. Charges for the second, smaller, vehicle are assessed on an hourly basis, in addition to charges for the extra labor involved in transferring items from the moving van to the auxilliary vehicle.
Bill of Lading: This is your contract with the carrier. It is also your receipt for your household goods and the contract for their transportation. Your signature acknowledges that your goods have been loaded on the moving van and "released to the carrier" for transportation.
Booking Agent: The agent who accepts the order for your move and registers it with the van line. The booking agent may, or may not act as your hauling and destination agent.
Bulky Article: Items such as cars, boats, snowmobiles and campers usually carry a bulky article charge to compensate the carrier for the difficulty of loading and unloading such articles, and their unusual bulk or low weight density. In some cases, an additional "weight additive" is applicable.
Carrier: The company that holds the interstate operating authority that allows your shipment to be moved.
Claim: Shipper's statement of loss or damage to any of his or her household goods while in the care of the carrier or its agent.
C.O.D. (Cash On Delivery): Shipments in which the customer pays moving charges at the time of delivery. For C.O.D. shipments, payment should be made using cash, traveler's check, money order, cashier's check or credit card (prior credit card approval required). Personal checks are not accepted for payment of C.O.D. charges.
Consignee: The person authorized by the shipper to accept delivery. this is usually the shipper himself.
CP (Carrier Packed): Articles packed into cartons or crates by the carrier, not the shipper. The driver will make this notation on any inventory item that he or she packs.
Declared Valuation: The shipper's indication of the total value of th items being shipped. This establishes the carrier's maximum liability for loss or damage to the shipment. If no value is declared, the liability is then controlled by the tariff under which the shipment is moved.
Destination Agent: The agent designated in the destination service area to be available to assist or provide information to you or the van operator regarding your shipment.
Elevator Carry: A charge to compensate the carrier for the additional labor required to move a shipment by way of an elevator.
Estimate: The approximate cost of a move as determined by the visual survey of ALL items to be shipped.
Expedited Service: For an additional charge, your move can be expedited to allow for a specific delivery date. If the date is not met, only standard charges apply.
Extra Pickup or Delivery: If a van operator is required to make an extra stop at either origin or destination (other than the main pickup or delivery points) an extra charge is assessed.
Flight Charge (Stair Carry): An extra charge for carrying household goods to a higher or lower floor.
Full Replacement Value Protection: Valuation coverage (similar to insurance) is based on the shipper's declaration of shipment value. the cost for valuation protection is determined by this declared amount. Should any items be damaged or lost during the move, the items will be repaired or replaced at today's cost. If this valuation is not purchased, carrier liability is limited to $.60 per pound per item.
Inventory: The itemized list of the description and condition of all items to be shipped.
Line-haul: The tariff transportation charge to move your shipment fromorigin to destination.
Long Carry the Distance of Carry: A charge assessed when a shipment must be moved more than 75 feet from the rear of the moving van to the entrance of the residence.
Long Haul: The charge assessed when a shipment must be moved more than 75 feet from the rear of the moving van to the entrace of the residence.
Operating Authority: Certification issued by a state or federal government entity authorizing a carrier to move household goods between designated geographical areas. An agent may also have its own separate "operating authority" issued by a state or federal government entity to move shipments within a certain geographical area.
Order For Service Number: The number used to identify your shipment. It appears in the upper right corner of the Bill of Lading.
Origin Agent: The agent designated in the origin area to be available to assist or provide information to you or the van operator regarding your shipment.
PBO (Packed By Owner): Articles packed into cartons or crates by the shipper, not the carrier.
Reweigh: Second weighing of shipment performed at destination at the shipper's or the carrier's request.
Shipper: The person (customer) whose goods are being moved.
Storage In Transit (S.I.T.): Temporary storage of your household goods in the warehouse of the carrier's agent, pending further transportation.
Tariff: The schedule of costs and services written by the Household Goods Carriers' Bureau..
Third-Party Services: Services performed by a company other than the carrier at your request or as required by federal, state or local law.
Unpacking: The removal of your goods from containers (boxes) and crates, and the disposal of such containers and packing materials.
Van Operator: The driver of the vehicle carrying your household goods.
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